Tallington Lakes Pro Shop

Returns Policy

Faulty Products

Tallington Lakes Pro Shop is committed to providing the highest quality products and service to its customers, however, sometimes products may be found to be faulty or defective. If any product is found to be faulty or have defects upon delivery; you will be entitled to a replacement free of charge or a full refund (including postage fees incurred) within 28 days of receiving product.

If a product is returned to us, and the product is found to be in good working order without defect or fault, we will return the product to you at your expense.

All returns must first be authorized by either telephone or e-mail, after which you will be given a returns number which must be quoted with all returned goods. Please explain the reason for your return. Any goods returned without a returns number will NOT be processed.

Returning Unsuitable or Incorrectly Sized Goods

If a product you purchase from Tallington Lakes Pro Shop is unsuitable or the incorrect size for you, we will provide a replacement free of charge or a full refund, provided it is returned in its original, unused and resalable condition within 7 working days of the date of receiving your order.

When returning goods to us, the customer will incur any postage fees. If we arrange to collect the goods for you, the cost to arrange collection will be deducted from the refund. Please note that we do not refund postage for unsuitable or incorrectly sized goods.

Cancellation Period

You may cancel your order within 7 working days to receive a full refund. To cancel all, or part of your order, you must first contact us by either telephone or e-mail, after which you will be given a returns number which must be quoted with all returned goods. A full refund will be provided within 7 working days of cancellation.

When returning goods to us, the customer will incur any postage fees. If we arrange to collect the goods for you, the cost to arrange collection will be deducted from the refund. Please note that we do not refund postage for cancelled orders, unless the order has not been processed or sent.

We always aim to please our customers, so if you are not entirely satisfied with your purchase please give us a call 01778 34 7000, and we will do our utmost to help. Your statutory rights remain unaffected.

To contact our Customer Support please call 01778 34 7000 or email us

Tallington Lakes Pro Shop Tallington Lakes Leisure Park Ltd.
Barholm Road
Tallington
Stamford
Lincolnshire
PE9 4RJ